A
Hello!
We have an opportunity in Cork for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to admin@expect.ie.
Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
• Deliver new business growth and maximize revenue generation across a suite of products for merchants
• You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability
• Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)
Requirements
• Fluency in French is essential, both written and spoken
• Good English language is required, non-fluent speakers will be considered, you will be working with the French market
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Experience in outbound sales an advantage
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills
We have an opportunity in Cork for a fluent French speaker with English. The position is for a Customer Service and Sales Support Associate. If you are interested, please send your CV to admin@expect.ie.
Working with one of the most well-known global online brands, our client is offering dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
• Deliver new business growth and maximize revenue generation across a suite of products for merchants
• You will prospect, qualify and close high potential merchants that deliver competitive selection, pricing, and availability
• Provide telephone and email Customer Service Support to merchants, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)
Requirements
• Fluency in French is essential, both written and spoken
• Good English language is required, non-fluent speakers will be considered, you will be working with the French market
• Customer service skills with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Experience in outbound sales an advantage
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Customer Focused and good inter-personal skills