A
Vacancy – Customer Service Associate French
Location: Cork Airport Business Park, Ireland
Type: Fixed Term Contract Position up to 6 months
(Possible permanent contract for top performers)
Salary: €10.10 per hour (€21,000 per annum), Overtime available at peak times
Expect Consultant: Margaret Galvin
Start Date: As soon as possible
Working with the most well-known online retailer, our client Amazon is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)
Requirements
• Fluency in English and French is essential, both written and spoken as you will be dealing with customers from across France
• Customer service skills essential with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Completely customer focused with excellent inter-personal skills
• Ability to work under pressure to high standards
If interested, please send your most updated English CV at admin@expect.ie
Location: Cork Airport Business Park, Ireland
Type: Fixed Term Contract Position up to 6 months
(Possible permanent contract for top performers)
Salary: €10.10 per hour (€21,000 per annum), Overtime available at peak times
Expect Consultant: Margaret Galvin
Start Date: As soon as possible
Working with the most well-known online retailer, our client Amazon is offering a dynamic multi-cultural environment, and the opportunity to work in a fast-paced industry. You will deal with customers across France, providing the highest levels of customer service by phone and email.
The Role
• Provide telephone and email Customer Service Support to customers, you will have a passion for providing the highest levels of service
• Respond to customer contacts in a timely and accurate manner in line with company service levels
• Work to team and individual goals for response times, resolution of problems and call volumes
• Aim to be the best, always aiming for the highest standard of Customer Service
• Interact with other departments to make things happen and solve issues
• Deal with complaints in relation to incorrect or late orders, and damaged goods
• Reporting to your Team Manager you will strive to meet your objectives
• This purely a customer support position (no sales involved)
Requirements
• Fluency in English and French is essential, both written and spoken as you will be dealing with customers from across France
• Customer service skills essential with a good telephone manner
• Adaptable and flexible approach
• Able to work on own initiative
• Mature outlook and able to resolve problems effectively
• Team Player with ability to learn fast
• Call Centre or Customer Service experience preferred (4 weeks of training provided)
• Good computer skills including Outlook, Word, Excel and databases
• Strong communication skills
• Completely customer focused with excellent inter-personal skills
• Ability to work under pressure to high standards
If interested, please send your most updated English CV at admin@expect.ie