Opodo : Frais de modification de voyage

M

mourad26

Nouveau Membre
11 Février 2012
5
0
4
val d'oise
Bonjour,

Voilà, je me retrouve dans une situation un peu trop compliqué et qui me dépasse un peu !!! J'ai réservé sur Opodo deux billet d'avion aller/retour sans l'assurance proposée à la fin des divers écrans de validation. Et je me retrouve coincé et je ne peux partir pour cause de papiers (délais d'établissement de passeport trop longs pour mes deux enfants !!!). J'ai sollicité auprès d'Opodo une modification des dates de départ et de retour (départ initial prévu le 17/02) et ils m'ont annoncé 366€ de frais de modification (prix initial 583€).
J'ai cherché les conditions tarifaires de ma réservation et elles sont en Anglais et je n'y comprend rien même avec la traduction sur le net.

Ma question, quelqu'un peut-il effectivement m'expliquer un peu ce que disent ces conditions et me dire si possible est ce que le chiffre de 366 est déductible des ces conditions incompréhensibles ?


Ci-dessous les conditions tarifaires exactement telle que trouvé dans le lien du mail de confiramtion de ma réservation:
Leg Num: 1
Pax Code: ADT
Fare Note: FQN1-1//PE

1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 1 ADT PARALG ZI VLOISIR
FCL: VLOISIR TRF: 21 RULE: ZI46 BK: V
PTC: ADT-ADULT FTC: XPX-INSTANT PURCHASE EXCURSION
PE.PENALTIES
FOR ROUND TRIP INSTANT PURCHASE FARES

CANCELLATIONS

BEFORE DEPARTURE
CHARGE EUR 100.00 FOR CANCEL.
NOTE -
BEFORE OUTBOUND FLIGHT-
THE WHOLLY UNUSED TICKET IS REFUNDABLE UPON
PAYMENT OF THE PENALTY AS SPECIFIED IN THIS
RULE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
IN CASE OF FARE COMBINATION THE MOST RESTRICTIVE
REFUND CONDITIONS APPLY.

> // YQ FUEL SURCHARGE IS NON REFUNDABLE //.
CHARGE EUR 110.00 FOR NO-SHOW.
NOTE -
AFTER OUTBOUND FLIGHT-
THE WHOLLY UNUSED TICKET IS REFUNDABLE UPON
PAYMENT OF THE PENALTY AS SPECIFIED IN THIS
RULE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
IN CASE OF FARE COMBINATION THE MOST RESTRICTIVE
REFUND CONDITIONS APPLY.

AFTER DEPARTURE
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
NOTE -
BEFORE AND AFTER INBOUND FLIGHTS-
TICKET IS NON REFUNDABLE WHEN PASSENGER CANCELS
AFTER DEPARTURE MEANING THAT NO REFUNDS ARE
ALLOWED ONCE THE FIRST COUPON OF THE PRICING
UNIT IS USED.

> IN CASE OF FARE COMBINATION THE MOST RESTRICTIVE
REFUND CONDITIONS APPLY.

CHANGES

BEFORE DEPARTURE
CHARGE EUR 50.00.
NOTE -
A CHANGE IS DEFINED AS A MODIFICATION TO A
TICKETED ITINERARY SUCH AS
- A CARRIER CODE CHANGE
- A FLIGHT NUMBER CHANGE
- A TICKETED TRAVEL POINTS CHANGE
- A TRAVEL DATES CHANGE
- A TRAVEL TIMES CHANGE
- A BOOKING CODE CHANGE
COMPONENT //////
BEFORE ORIGINALLY SCHEDULED FLIGHT- WHOLLY UNUSED
TICKET-

> NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME PRIOR TO DEPARTURE OF THE
ORIGINALLY SCHEDULED FLIGHT. WHEN CHANGE OCCURS
ON ANY FARE COMPONENT OF THE JOURNEY NEW FARE
WILL BE RECALCULATED USING FARES IN EFFECT
ON DATE OF REISSUE AND UNDER FOLLOWING
CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.

> INF DISCOUNT APPLIES WHEN APPLICABLE.
CHARGE EUR 110.00 FOR NO-SHOW.
NOTE -
AFTER ORIGINALLY SCHEDULED FLIGHT - NO-SHOW -
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER

> THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.

AFTER DEPARTURE
CHARGE EUR 50.00.
NOTE -
BEFORE ORIGINALLY SCHEDULED FLIGHT - PARTIALLY
USED TICKET-
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND

> 1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
SECTOR //////
CHARGE EUR 110.00 FOR NO-SHOW.
NOTE -
AFTER ORIGINALLY SCHEDULED FLIGHT - NO-SHOW -
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW

> FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
SECTOR //////

>
--------------------------

Leg Num: 2
Pax Code: ADT
Fare Note: FQN1-2//PE

1 - PSGR P1 ADT RULES DISPLAY
FARE COMPONENT 2 ADT ALGPAR ZI WPRINT1
FCL: WPRINT1 TRF: 21 RULE: ZI63 BK: W
PTC: ADT-ADULT FTC: XPV-INST PURCH NONREF 2ND LVL
PE.PENALTIES
FOR INSTANT PURCHASE NONREF 2ND LEVEL FARES

CANCELLATIONS

ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
NOTE -
BEFORE OR AFTER OUTBOUND/INBOUND FLIGHTS-
TICKET IS NON REFUNDABLE.
IN CASE OF FARE COMBINATION THE MOST RESTRICTIVE
REFUND CONDITIONS APPLY.

> CHANGES

BEFORE DEPARTURE
CHARGE EUR 60.00.
NOTE -
A CHANGE IS DEFINED AS A MODIFICATION TO A
TICKETED ITINERARY SUCH AS
- A CARRIER CODE CHANGE
- A FLIGHT NUMBER CHANGE
- A TICKETED TRAVEL POINTS CHANGE
- A TRAVEL DATES CHANGE
- A TRAVEL TIMES CHANGE
- A BOOKING CODE CHANGE
COMPONENT //////
BEFORE ORIGINALLY SCHEDULED FLIGHT- WHOLLY UNUSED
TICKET-
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME PRIOR TO DEPARTURE OF THE
ORIGINALLY SCHEDULED FLIGHT. WHEN CHANGE OCCURS
ON ANY FARE COMPONENT OF THE JOURNEY NEW FARE

> WILL BE RECALCULATED USING FARES IN EFFECT
ON DATE OF REISSUE AND UNDER FOLLOWING
CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
CHARGE EUR 130.00 FOR NO-SHOW.
NOTE -
AFTER ORIGINALLY SCHEDULED FLIGHT - NO-SHOW -

> NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.

AFTER DEPARTURE

> CHARGE EUR 60.00.
NOTE -
BEFORE ORIGINALLY SCHEDULED FLIGHT - PARTIALLY
USED TICKET-
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER

> THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
SECTOR //////
CHARGE EUR 130.00 FOR NO-SHOW.
NOTE -
AFTER ORIGINALLY SCHEDULED FLIGHT - NO-SHOW -
NEW RESERVATION AND REISSUANCE MUST BE MADE AT
THE SAME TIME. NEW FARE WILL BE RECALCULATED
USING FARES IN EFFECT ON THE PREVIOUS TICKETING
DATE AND UNDER THE FOLLOWING CONDITIONS-
- IF SAME BOOKING CLASS IS USED NEW FARE MAY BE
EQUAL OR HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE
ORIGINALLY TICKETED FARE
OR
2/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW
FARE BEING APPLIED.
- IF A DIFFERENT BOOKING CLASS IS USED NEW FARE
MAY BE HIGHER THAN PREVIOUS AND-
1/ MUST COMPLY WITH ALL PROVISIONS OF THE NEW

> FARE BEING APPLIED.
THE PENALTY APPLIES PER FARE COMPONENT.
IN ANY CASE NEW FARE APPLIED CANNOT BE LOWER
THAN PREVIOUS ONE.
INF DISCOUNT APPLIES WHEN APPLICABLE.
SECTOR //////

>
--------------------------

Leg Num: 1
Pax Code: CHD
Fare Note: FQN2-3//PE

2 - PSGR P2 CH
>FQN 2-1 CNN PARALG ZI VLOISIR
>FQN 2-2 ADT ALGPAR ZI WPRINT1

--------------------------

Leg Num: 2
Pax Code: CHD
Fare Note: FQN2-4//PE

2 - PSGR P2 CH
>FQN 2-1 CNN PARALG ZI VLOISIR
>FQN 2-2 ADT ALGPAR ZI WPRINT1

>
--------------------------

Leg Num: 1
Pax Code: INF
Fare Note: FQN3-5//PE

3 - PSGR P1 IN
>FQN 3-1 INF PARALG ZI VLOISIR
>FQN 3-2 INF ALGPAR ZI WPRINT1

>
--------------------------

Leg Num: 2
Pax Code: INF
Fare Note: FQN3-6//PE

3 - PSGR P1 IN
>FQN 3-1 INF PARALG ZI VLOISIR
>FQN 3-2 INF ALGPAR ZI WPRINT1
 
M

mourad26

Nouveau Membre
11 Février 2012
5
0
4
val d'oise
Merci de votre réponse.

Neaumoins, la hotline Opodo m'a annoncé 366€ de frais de modifications sans compter le prix des billets que je compte réserver pour mi-avril (prochaines vacances scolaires). On m'a donné une explication 60€/billet et par aller et retour. Ce qui fait déjà 120x2=240 ceux-là ce sont les frais de la compagnie, qu'il faut rajouter leurs frais à eux (opodo) qui sont de 50€ par billet si je me souviens bien.

Ma nouvelle question est-ce que ces pénalités sont mentionnées dans les conditions tarifaires que j'ai joins ? Est-ce normal qu'elles soient mentionnées uniquement en Anglais?

Merci de votre réponse
 
A

alain soual

Nouveau Membre
8 Octobre 2020
1
0
1
62
Bonjour à tous,
Ce petit message pour vous faire part de ma mésaventure avec le site OPODO.
J’ai réservé un billet d’avion Toulouse Saint Martin (Coût 1 720€) en janvier 2020 (Avant la COVID 19), pour une croisière catamaran sur les vierges britanniques.
A ce jour ,les îles sont fermées aux touristes !
Avec l’agence locale des caraïbes, nous changeons notre destination et nous repartons pour une croisière Martinique / grenadines.
Je contacte donc OPODO pour changer mon billet.
Après trois appels téléphoniques et un temps d’attente de 50 mn, 43 mn et enfin deux heures, j’ai une personne qui me change mon vol (Coût Air France 341€ aller 343 retour + 2x70€ bagage).
Je lui demande alors comment OPODO me rembourse la différence soit 446 Euros.
Il me répond que les billets sont au même prix et qu’il n’y a pas de remboursement. (Pour info j’avais un bagage en soute qu’il a oublié de me reporter sur le nouveau vol et qu’il me faudra payer en sus!!!)
Je pense que les pratiques OPODO s’apparentent à une escroquerie, c’est pourquoi dans un premier temps je fais appel à « UFC QUE CHOISIR » pour m’associer aux autres personnes victimes de ces pratiques.
Je me réserve le droit de déposer une plainte au pénal.

Ce petit texte pour vous informer que finalement il vaut mieux réserver directement auprès des compagnies aériennes classiques plutôt que de passer par ce type de sous-traitant qui vous arnaque. (Pour info, les amis qui vont voyager avec moi et qui avaient réservé directement auprès de Air France vont récupérer un avoir de la différence!)